Please be aware of fraudulent messages and links claiming to be from Meritrust.
These messages include a link leading to a fake Meritrust website, and may even have a Meritrust logo. Do NOT click on links or provide any information, as this is a phishing attempt from a scammer posing as Meritrust.
Remember, Meritrust will never text, email or call you asking for information.
Keeping your account information safe is our top priority. If you clicked a link and feel your account may be at risk, please contact our team at 800.342.9278.
Scammers commonly target victims through fake emails, text messages, and phone calls. Being aware of some of the techniques scammers use can help prevent you from becoming a victim. Here are some red flags to look out for:
- You are contacted unexpectedly with a request for personal information or money.
- You are asked to provide personal or account information, such as an account verification code, account number, multi-factor authentication (MFA), or PIN number. Meritrust will never contact you to ask you for this information.
- You are offered a product or service that sounds too good to be true. Never cash a check or provide your online banking information to anyone.
- You are pressured to act right away with a phone call, email or text that plays with your emotions. Scammers may pose as an employee from a familiar organization and say there’s a problem that needs immediate attention. Do not act unless you have verified the person who has contacted you and the story or request is legitimate.
- You are asked to pay in an unusual way due to fraudulent activity on your account. Unusual payment requests may include gift cards, Bitcoin/digital currency, prepaid credit cards, or by transferring funds through Zelle, Cash App, Venmo, PayPal, etc. Meritrust will never ask you to transfer money to anyone (including yourself) and will never ask you to transfer money because we detected fraud on your account.
- Please note: If you authorize a transfer of money to a scammer, there’s very little Meritrust can do to retrieve your funds.
To report a scam or fraudulent event, notify the Federal Trade Commission (FTC) by calling 877.438.4338, or visit www.consumer.gov/idtheft. By reporting your complaint with the FTC, you will provide information that can help law enforcement officials track down identity thieves.
